Return/Refund Policy
FoamFresh Return/Refund Policy
At FoamFresh, we strive to ensure your satisfaction with every purchase. In the event that you encounter an issue, please review our Return/Refund Policy outlined below:
Eligible Reasons for Return/Exchange:
1）Incorrect Item Sent: If you received a different item than what you ordered.
2）Manufacturer Defect: If the item has a defect from the manufacturer.
Timeline for Return/Exchange:
You have [7] calendar days from the date of receipt to initiate a return/exchange for a manufacturer’s defective item or items sent incorrectly. Please note that, for hygiene reasons, returns or exchanges are not accepted for certain items unless received in a defective condition.
Defective Items Inspection:
Items returned for defects will be inspected. If a defective item is not returned within [7] days from the date received, it will be considered as human-caused defects. An additional fee for return and/or exchange may be charged based on the item's defective condition and repair procedure.
Exchange Conditions:
If you wish to make an exchange within 7 days, the item must be in the same condition as when you received it. Engraved items are not eligible for exchange or refund. We accept exchanges for size and color of the same product for backorders only.
Shipping Costs:
Customers are responsible for their own shipping costs for item returns or exchanges unless the issue arises from the seller (incorrect item sent or manufacturer defect).
Refunds:
Please be aware that we do not provide refunds for any purchases made. We are committed to resolving any issues through exchanges or returns for eligible reasons.
Proof of Purchase:
Every item applying for return/exchange must have proof of purchase, such as the FoamFresh official receipt or e-invoice.
FoamFresh is dedicated to providing quality products and excellent customer service. If you have any questions or concerns, please contact our customer support team at 010-861 9802 / our official social media (FB/IG)
Thank you for choosing FoamFresh. Your satisfaction is our priority.
At FoamFresh, we strive to ensure your satisfaction with every purchase. In the event that you encounter an issue, please review our Return/Refund Policy outlined below:
Eligible Reasons for Return/Exchange:
1）Incorrect Item Sent: If you received a different item than what you ordered.
2）Manufacturer Defect: If the item has a defect from the manufacturer.
Timeline for Return/Exchange:
You have [7] calendar days from the date of receipt to initiate a return/exchange for a manufacturer’s defective item or items sent incorrectly. Please note that, for hygiene reasons, returns or exchanges are not accepted for certain items unless received in a defective condition.
Defective Items Inspection:
Items returned for defects will be inspected. If a defective item is not returned within [7] days from the date received, it will be considered as human-caused defects. An additional fee for return and/or exchange may be charged based on the item's defective condition and repair procedure.
Exchange Conditions:
If you wish to make an exchange within 7 days, the item must be in the same condition as when you received it. Engraved items are not eligible for exchange or refund. We accept exchanges for size and color of the same product for backorders only.
Shipping Costs:
Customers are responsible for their own shipping costs for item returns or exchanges unless the issue arises from the seller (incorrect item sent or manufacturer defect).
Refunds:
Please be aware that we do not provide refunds for any purchases made. We are committed to resolving any issues through exchanges or returns for eligible reasons.
Proof of Purchase:
Every item applying for return/exchange must have proof of purchase, such as the FoamFresh official receipt or e-invoice.
FoamFresh is dedicated to providing quality products and excellent customer service. If you have any questions or concerns, please contact our customer support team at 010-861 9802 / our official social media (FB/IG)
Thank you for choosing FoamFresh. Your satisfaction is our priority.
