Shipping Information
Thank you for shopping with FoamFresh! Below is important information about our shipping process to help you understand how your order will be delivered.
Shipping Coverage
- We currently ship to West Malaysia only.
- Delivery to East Malaysia is not available at this time.
Shipping Partner
- Our main delivery partner is NinjaVan, a trusted and reliable courier service.
Delivery Time
- Orders are typically processed within 1-2 business days.
- Delivery usually takes 3-5 business days after order confirmation.
- Please note that delivery times may vary due to unforeseen circumstances such as public holidays, weather conditions, or courier delays.
Shipping Fees
- Shipping fees are calculated based on the total weight of your order and displayed at checkout.
- We offer free standard shipping for orders over RM80.
- For orders below RM80, shipping fees will apply accordingly.
Shipping Address
- Please ensure that your shipping address is accurate and complete at the time of purchase.
- FoamFresh is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided by customers.
Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery status through NinjaVan’s system.
Delivery Issues
- If you do not receive your order within the expected delivery timeframe, please contact our customer support team at 017-5381981 for assistance.
- We recommend being available at the shipping address to receive your package to avoid failed delivery attempts.
If you have any questions regarding shipping, feel free to reach out to us anytime!
