Return and Refund Policy
At FoamFresh, we want you to be satisfied with your purchase. Please review our policy below regarding returns, refunds, and exchanges.
1. Non-Returnable and Non-Refundable Products
- All products sold on FoamFresh are final sale and cannot be returned or refunded.
- Please choose your items carefully before completing your purchase.
2. Damaged or Defective Products
- If your order arrives damaged or defective, please notify us within 3 days of receiving the product.
- To request an exchange, you must provide proof of damage including:
- An unboxing video clearly showing the condition of the product upon delivery.
- Clear photos of the damaged areas.
- Send the proof and your order details to our customer support via WhatsApp at 017-5381981.
- Upon verification, we will arrange for an exchange of the damaged product.
- Exchanges are subject to product availability.
3. Warranty
- FoamFresh products are sold without any warranty.
- We stand behind the quality of our products but do not offer warranty coverage.
4. Return Shipping Fees
- Customers are responsible for any shipping fees related to returns or exchanges unless the product is verified to be damaged or defective.
5. How to Contact Us
- For any issues or questions regarding your order, please contact our customer support team via WhatsApp at 017-5381981.
- We will respond promptly to assist you.
Thank you for understanding our policies. We strive to provide the best products and service possible.
